Keeping you safe – FAQs and what to expect when you visit

Winterbourne house, garden tea room and shop are open to the public, in line with the latest government guidelines.

Tickets are not pre-booked and will operate on a first come, first served basis.

The Click and Collect online shop also remains open for orders.

Last updated: 19th July 2021

When are you open?

We are open 7 days a week, 10.30am to 5pm (last entry 4.30pm)

Is everything open?

Yes, the house, garden, tearoom and shop are all open.

Do I need to book to visit?

We are currently not operating a pre-booked ticketing system but to ensure the safety of our visitors and staff we’ve reduced the number of people we can welcome at one time.

I’m a member of UoB staff/student, can I bring my family?

Your staff/student card entitles you and your children under 16 to entry. Any adult guests will be subject to the discounted concession entry.

I have a 1+1 membership can I still bring a guest?

Yes, all membership cards are valid as normal with the usual number of attendees.

Where do I go to get in?

Entry is via the front door of the House where you will find a one way system in operation through to the garden. You will be required to show your University Staff or Student ID card or your Winterbourne, HHA or RHS Membership card (Mon to Wed), or a valid Travelzoo voucher at the Reception there. If you need to purchase a ticket on arrival you must do so there.

Exit is via the shop.

Is this where I can join/renew my Membership?

Yes, we have plenty of space in Reception for you to complete your Membership details. However, you may wish to join or renew online before you visit to speed the process.

Alternatively, if you wish to renew on site, you can download and complete your Membership renewal form before visiting and hand it in at Reception when you arrive.

You can also purchase a Membership as a gift online or on site.

How do I know what Social Distancing measures are in place on site?

A leaflet is available to collect at Reception. Please do take one as it has information on a suggested route around the garden and also information on the one way system in operation for entering/exiting the site. Masks are not mandatory but are recommended whilst indoors.

Signage is placed around the site to indicate one way systems and building/room capacities.

In addition please adhere to the current Government guidelines in relation to meeting those from other households.

Are the toilets open?

Toilets are open. The toilets will be operating a one in one out system. Please comply with the directions/instructions.

An accessible toilet is available in the House.

The toilets will be cleaned regularly throughout the day.

Can I get something to eat or drink?

Our Terrace Tea Room is open daily with a full menu. There is limited indoor seating and socially distanced seating on the outside terrace overlooking the garden.

‘Last orders’ is at 4.30pm.

Can I pay by cash or card?

We are currently only taking card payments on site.

What about wheelchair accessibility and facilities?

The Welcome leaflet has information on an accessible route through the garden. Accessible toilets are available at the entrance at Reception. Should you wish to access them during your visit you will need to follow the one way system through the exit to re-enter at reception.

The house is fully accessible and has a ‘mobility’ lift to the first floor.

We do have 2 mobility scooters for hire on a first come first served basis. To maintain strict hygiene guidelines these will be sanitised after each use and will only be loaned to one person per day.