On the 23rd March 2020 the University of Birmingham followed government advice and moved the whole of its campus to ‘restricted operations’. This meant only essential services remained open – like research laboratories working on a vaccine against Covid-19, or staff supporting the small number of students who were still in residence.

They are now moving into a phased schedule of re-opening, of which Winterbourne is part. We are pleased to announce that the Garden, Tea room and shop are now open to the general public once again as well as University of Birmingham staff and students, Winterbourne, HHA and RHS* Members (*Mon to Wed), and holders of a valid Travelzoo voucher.

Last updated: 19th October 2020

When are you open?

We are open 7 days a week, 10.30am to 4pm (last entry 3.30pm)

Is everything open?

Currently the Garden is open plus the tea room (limited indoor seating), the Shop and Secondhand Bookshop. The House remains closed until 2021.

Do I need to book to visit?

We are currently not operating a pre-booked ticketing system but to ensure the safety of our visitors and staff we’ve reduced the number of people we can welcome at one time.

I’m a member of UoB staff/student, can I bring my family?

Your staff/student card entitles you and your children under 16 to entry. Any adult guests will be subject to the discounted concession entry.

I have a 1+1 membership can I still bring a guest?

Yes, all membership cards are valid as normal with the usual number of attendees.

Where do I go to get in?

Entry is via the front door of the House where you will find a one way system in operation through to the garden. You will be required to show your University Staff or Student ID card or your Winterbourne, HHA or RHS Membership card (Mon to Wed), or a valid Travelzoo voucher at the Reception there. If you need to purchase a ticket on arrival you must do so there.

In addition this is where you will need to scan the NHS Test and Trace app on your phone or give your name and contact details.

Is this where I can join/renew my Membership?

Yes, we have plenty of space in Reception for you to complete your Membership details. However, you may wish to join or renew online before you visit to speed the process.

Alternatively, if you wish to renew on site, you can download and complete your Membership renewal form before visiting and hand it in at Reception when you arrive.

How do I know what Social Distancing measures are in place once in the garden?

A leaflet is available to collect at Reception. Please do take one as it has information on a suggested route around the garden and also information on the one way system in operation for entering/exiting the site.

Are the toilets open?

Toilets are available on entry in the House, on site by the Old Kitchen in the Walled Garden and on exit in the Bookshop Courtyard. The toilets will be operating a one in one out system. Please comply with the directions/instructions.

The toilets will be cleaned regularly throughout the day.

Can I get something to eat or drink?

Yes, our tea room is serving drinks, jacket potatoes, hot meals, soup and toasted sandwiches as well as the usual offering of sandwiches, salad boxes and cakes from 10.30am to 3.30pm.

In line with current Government restrictions for High Level areas, indoor seating is only available for those visiting from the same household.

Take away service and seating on the terrace is available for all other visitors.

We regret we are not offering ‘Afternoon Tea’ at the moment.

Can I pay by cash or card?

We are currently only taking card payments on site.

What about wheelchair accessibility and facilities?

The Welcome leaflet has information on an accessible route through the garden. Accessible toilets are available at the entrance at Reception. Should you wish to access them during your visit you will need to follow the one way system through the shop and exit to re-enter at reception.

We do have 2 mobility scooters for hire on a first come first served basis. To maintain strict hygiene guidelines these will be sanitised after each use and will only be loaned to one person per day.