The safety of our visitors and staff is at the forefront of all we are doing. We have been working with the University to ensure that opening the Garden is as risk free as possible. Currently the Garden is only open to University of Birmingham staff and students plus Winterbourne Members.
When will you be open?
We will be open 7 days a week, 10.30am to 4pm
Is everything open?
Currently only the Garden is open. The House, Tearoom, Shop and Bookshop remain closed.
Do I need to book to visit?
We are currently not operating a pre-booked ticketing system but to ensure the safety of our visitors and staff we’ve reduced the number of people we can welcome at one time.
Where do I go to get in?
As the house remains closed entry is via the Print shop gate, where you will be required to show your University Staff or Student card or your Winterbourne Membership card at the temporary Reception there.
Is this where I can join/renew my Membership?
We regret we will have limited ability to process memberships at Reception. Please refer to the Membership FAQs below for more details.
How do I know what Social Distancing measures are in place once in the garden?
A leaflet is available to collect at Reception. Please do take one as it has information on a suggested route around the garden and also directions that you will need during your visit. There is also signage and clear instructions on one way systems as you move around the site.
Are the toilets open?
The Courtyard toilets are open and can be accessed via the Garden Exhibition room from the Walled Garden terrace. Please note that this access is ONE WAY. The toilets will be operating a one in one out system. Please comply with the directions/instructions in the courtyard. Should you wish to then return onto site you will need to exit the courtyard by the toilets and re-enter via Print Shop Reception point.
The toilets will be cleaned regularly throughout the day.
Can I get something to eat or drink?
We regret that currently we are unable to offer refreshments.
What about wheelchair accessibility and facilities?
The Welcome leaflet has information on an accessible route through the garden. Accessible toilets will be available via enquiry at Reception. We will not have wheelchairs or mobility scooters for hire.
I would like to become a Member
We are unable to process new Memberships on site but you can now join online before you visit and collect your cards on arrival from Reception.
My Membership needs to be renewed
You can now renew your Membership online.
Alternatively, if you wish to renew on site, please download and complete your Membership renewal form before visiting and hand it in at Reception.
Can I pay by cash or card?
We are currently only taking card payments on site.